Shipping Policy

Thank you for shopping with PROVENLY.

We aim to process and deliver your order as quickly and carefully as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, sales campaigns, or high order volume, processing may take slightly longer.

Shipping Time

Estimated delivery time depends on your location and the shipping method selected at checkout.

Typical delivery time:

International Delivery: United States , Canada , Australia , United Kingdom , New Zealand,  7 - 10 working days .

Please note that delivery timelines are estimates only and may be affected by courier delays, customs clearance, public holidays, weather conditions, or other factors beyond our control.

Shipping Fees

Shipping fees will be calculated and shown at checkout before payment is completed.

From time to time, PROVENLY may offer free shipping promotions. These offers may be subject to minimum spend, location, or campaign terms.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS, where applicable.

Please allow some time for the tracking information to update after your parcel has been handed over to the courier.

Incorrect Shipping Information

Please ensure that your shipping details are accurate before placing your order.

PROVENLY is not responsible for lost, delayed, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will try our best to assist before the order is processed or shipped.

Failed Delivery

If a delivery fails due to an incorrect address, unavailable recipient, or failure to collect the parcel, additional redelivery or reshipping fees may apply.

Damaged or Missing Orders

If your order arrives damaged or if you believe an item is missing, please contact us within 48 hours of receiving your parcel.

Please include:

• Your order number

• Clear photos or videos of the parcel and item

• A brief description of the issue

Our team will review the case and assist you accordingly.

International Shipping

For international orders, customers are responsible for any customs duties, taxes, import fees, or local charges that may apply.

PROVENLY is not responsible for delays caused by customs clearance or local import regulations.

Contact Us

For shipping enquiries, please contact us at:

PROVENLY
Email: sheglowcare@gmail.com