Shipping Information

Thank you for shopping with PROVENLY.

We aim to process and ship all orders as quickly and carefully as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders placed during weekends, public holidays, or peak sale periods may take slightly longer to process.

Delivery Time

Estimated delivery time may vary depending on your location and the shipping method selected at checkout.

Once your order has been shipped, you may receive a tracking number by email or SMS, where applicable.

Please note that delivery timelines are estimates only and may be affected by courier delays, customs clearance, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Fees

Shipping fees will be calculated and shown at checkout before payment is completed.

From time to time, PROVENLY may offer free shipping promotions. These promotions may be subject to minimum spend, location, or campaign terms.

Order Tracking

Once your order has been dispatched, tracking details will be provided where available.

Please allow some time for the tracking information to update after your parcel has been handed over to the courier.

Incorrect Shipping Details

Please ensure your shipping address, contact number, and email address are correct before placing your order.

PROVENLY is not responsible for lost, delayed, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving your parcel.

Kindly include your order number, photos or videos of the parcel, and a short description of the issue so our team can assist you.

Contact Us

For any shipping enquiries, please contact us at:

Email: sheglowcare@gmail.com