Returns

Return Policy

Thank you for shopping with PROVENLY.

We want you to feel confident when purchasing from us. Please read our return policy carefully before placing an order.

Returns

Due to the nature of dietary supplement products, we can only accept returns if the item is:

  • Unopened

  • Unused

  • Sealed in its original packaging

  • In the same condition as received

  • Returned within 14 days of delivery

For hygiene and safety reasons, we cannot accept returns for opened, used, damaged, or tampered products.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used supplements

  • Products with broken seals

  • Items damaged due to misuse or improper storage

  • Promotional, clearance, or final sale items

  • Free gifts or complimentary items

Damaged, Defective, or Incorrect Items

Please check your order once it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the item

  • A photo of the packaging

  • A short description of the issue

Once reviewed and approved, we may arrange a replacement, refund, or suitable solution.

Refunds

Once your returned item is received and inspected, we will notify you if your refund has been approved.

If approved, the refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees, handling fees, duties, and taxes are non-refundable unless the issue was caused by an error on our side.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service. PROVENLY is not responsible for returned items lost during transit.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return if the item meets our return conditions.

Change of Mind

Change-of-mind returns are only accepted if the product is unopened, unused, sealed, and returned within the return period.

Product Results

PROVENLY products are dietary supplements, and individual results may vary. Refunds will not be issued based on personal preference, expectation, or individual results after the product has been opened or used.

How To Request A Return

To request a return, please contact us at:

Email: sheglowcare@gmail.com

Please include your order number and reason for return when contacting us.